We are currently enhancing our system to serve you better. Please be advised that our Internet Banking is unavailable.For further details, please call our Personal Banking Customer Service hotline.

Click here to review Temporary service suspension for system maintenance

Premier Customers
Call: 800-820-8828 (within Mainland China)
(+86)-400-820-8828 / (+86)-(21)-3888 8828 (from overseas)
24 hours per day including public holidays
Advance Customers
Call: 800-820-8878 (within Mainland China)
(+86) 400-820-8878 / (+86)-(21)-3888 8878 (from overseas)
24 hours per day including public holidays
Other Personal Customers
Call: 800-830-2880 (within Mainland China)
(+86)-400-820-3090 / (+86)-(21)-3888 3015 (from overseas)
Mon - Fri: 8:30-17:30 excluding public holidays


为了提供更好的服务给我们的客户,我行正在对系统进行升级。网上银行服务在此期间暂停使用。详情请致电我们的个人银行客户服务专线。

点击此处 查看系统维护及服务暂停通知。

卓越理财客户
800-820-8828(限中国内地固话拨打)
(+86)-400-820-8828 / (+86)-(21)-3888 8828(适用于境外或移动电话拨打)
24小时服务(包括节假日)
运筹理财客户
800-820-8878(限中国内地固话拨打)
(+86) 400-820-8878 / (+86)-(21)-3888 8878(适用于境外或移动电话拨打)
24小时服务(包括节假日)
其他个人业务咨询
800-830-2880(限中国内地固话拨打)
(+86)-400-820-3090 / (+86)-(21)-3888 3015(适用于境外或移动电话拨打)
周一至周五: 08:30-17:30 (节假日除外)
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